Frequently Asked Questions
Everything you need to know about shopping at Women’secret
What are the available shipping methods and costs?
We offer standard home delivery and pick-up point options. Shipping is free on all orders over $50. For orders below this amount, a flat rate of $4.95 applies.
How can I return an item I purchased online?
You have 30 days from the date of purchase to return your items. You can return them for free at any Women’secret physical store or request a home collection for a small processing fee.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We recommend measuring yourself and comparing the results with our size chart for the best accuracy.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for interest-free installments.
Can I track the status of my order?
Yes, once your order is shipped, you will receive an email with a tracking link. You can also monitor your order status directly within the 'My Orders' section of your account.
Are the materials used in your lingerie sustainable?
We are committed to the environment through our 'Honest' collection, which features garments made from recycled fibers and organic cotton to reduce our ecological footprint.